Online Ordering

All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders. We will inform you by email if we are unable to fill your order. Any individual customer may purchase up to five units of each watch model and we reserve the right to further limit the quantity of products we supply.

Olivia Burton accepts the following forms of payment for online purchases:

• Visa
• MasterCard
• Maestro
• PayPal

All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped, and may vary from the estimated amount.
 

Products purchased from Olivia Burton online come beautifully packaged in a signature Olivia Burton gift box. At your request, a complimentary personalised gift card can be added. Simply indicate that the purchase is a gift during checkout and fill in the gift message field. Olivia Burton reserves the right to not transmit gift messaging that contains profanity, abusive or obscene information at the sole discretion of the brand.

If you wish to cancel or modify your order, please send an email as soon as possible to hello@oliviaburton.com – or call us on 02074260413: our hours are Monday–Friday, 9AM–5.30PM. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment; that shipping restrictions apply to a particular item; that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within the TOS. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may also, limit or cancel quantities of products purchased per person, per household or per order. These restrictions may include orders placed by or under the same account, the same credit card, the same email address, or orders that use the same promotional code, billing or shipping address. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. Additionally, we may limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers, distributors or any other unauthorised party. You are not permitted to resell any products or services purchased through the Site for commercial purposes.

We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, or refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and we reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

To ensure the secure delivery of your order, all products are shipped via a tracked and signed service.
For shipping within the United Kingdom, the following charges apply:

• Standard Delivery (2-4 working days) £3.50. Free of charge on orders over £75.
• *Next Day Delivery: £6.50.

*Order by 12 noon Monday to Thursday for UK Next Working Day Delivery. Orders placed on a Friday, Saturday or Sunday will not be delivered the next day using this service. For orders placed before 12 noon on a Friday with UK Next Working Day selected, delivery will we made the following Monday. For orders placed after 12 noon on a Friday and anytime on a Saturday or Sunday with UK Next Working Day selected, delivery will be made the following Tuesday. Please note we are unable to deliver on Bank Holidays. Next working day delivery is not available on personalised or bespoke product orders. Please allow up to 5 working days in addition to your chosen delivery service for your watch to be personalised, and 10 working days in addition to your chosen delivery service for jewellery to be engraved.

Please allow 5 additional working days for orders with Embossing or Engraving

Olivia Burton cannot be responsible for unanticipated delays.

We ship to all countries outside the EU on the basis of "delivery with unpaid customs duties". This means that the recipient will be responsible for all sales taxes or import duties that may apply locally to the purchase.

As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

LIMITED WARRANTY

If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and contact us immediately by sending an email to hello@oliviaburton.com or calling Customer Service on 02074260413.

Online purchases will be accepted for a full refund when returned in their original condition within 28 days of delivery, and accompanied by the original sales invoice. Please note any redeemable gift with purchase items must be included when returning an order for a full refund. We do not offer an exchange service.

If your item has been worn or protective packaging has been removed then your return will not be accepted. Unfortunately, we cannot accept unwanted returns on any products that have been personalised. We are also unable to accept unwanted returns on earrings due to hygiene reasons. This does not affect your statutory rights if goods are faulty or not as described.


To return your order simply use the free shipping return label enclosed in the original packaging and send to our Customer Care Centre at:

Olivia Burton c/o ILG

Unit 25, Hills Road

The Birches Industrial Estate

East Grinstead

RH19 1XZ

Alternatively, you can create a free shipping return label using this link

Please note that Olivia Burton does not assume any responsibility for return packages that are lost, stolen, or mishandled.

Please note that any Olivia Burton events are non-refundable. The cost of events does not include any transportation to or from the event unless otherwise stated. In the event of cancellation due to unforeseen circumstances by Olivia Burton, a full refund will be issued.

Our personalised watches and jewellery pieces are hand-stamped to your specification. Personalised or bespoke product cannot be returned for a refund. These include any goods specifically personalised to your specification and will be clearly marked accordingly. Orders for these goods cannot be cancelled or changed once work has started on them. This does not affect your statutory rights if goods are faulty or not as described. Please see our Terms and Conditions for more details.